Opens in a new tab

Privacy Policy

Last updated: 16 September 2026

1. Introduction

Awtoma (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, request information about our services or otherwise interact with us.

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Data Protection Act (Chapter 586 of the Laws of Malta).

2. Who We Are

Data Controller: Awtoma Digital Solutions Ltd. (dummy legal name)
Trading name: Awtoma
Email: info@awtoma.mt
Website: https://awtoma.mt/

Awtoma is the data controller for personal data processed for the purposes described in this Policy, unless we explain otherwise.

3. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

  • Contact details: such as your name, email address, telephone number and business name.

  • Enquiry information: information you provide when contacting us, requesting a quote, booking a consultation or completing a form.

  • Project information: details you provide about your business, website, systems, requirements or services you are interested in.

  • Client and transaction information: information needed to manage projects, provide services, issue invoices and maintain business records.

  • Technical and usage information: such as IP address, browser type, device information, pages visited and interactions with our website, where collected through server logs, analytics or similar technologies.

  • Marketing preferences: your choices about receiving marketing communications from us.

Please do not submit sensitive personal data through our website unless we specifically request it and explain why it is needed.

4. How We Collect Personal Data

We may collect personal data:

  • directly from you when you complete a form, email us, call us or book a consultation;

  • during discussions or the delivery of services;

  • automatically through website technologies, such as server logs and cookies, where applicable; and

  • from third-party platforms you choose to use to interact with us, such as booking or communication services.

5. Why We Use Your Personal Data

We may use your personal data to:

  • respond to enquiries and provide requested information;

  • prepare quotes, proposals and project plans;

  • provide, manage and support our services;

  • communicate with you about projects, appointments or account matters;

  • manage billing, payments and accounting records;

  • maintain and improve our website, services and business operations;

  • protect our website, systems and business from misuse or security threats;

  • send marketing communications where permitted by law and, where required, with your consent; and

  • comply with legal obligations or establish, exercise or defend legal claims.

6. Legal Bases for Processing

We process personal data only where a lawful basis applies. Depending on the circumstances, this may include:

  • Contract: where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.

  • Legitimate interests: where necessary for our legitimate business interests, such as responding to business enquiries, improving our services, maintaining security or managing business relationships, provided those interests are not overridden by your rights.

  • Consent: where you have freely given consent, such as for certain cookies or marketing communications.

  • Legal obligation: where processing is necessary to comply with applicable laws.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

7. Sharing Your Personal Data

We do not sell your personal data.

We may share personal data with trusted service providers who help us operate our business and deliver services. Depending on the services we use, these may include website hosting providers, email and communication platforms, booking tools, CRM systems, analytics providers, payment or accounting services, and technical support providers.

These providers may process personal data on our behalf and are required to protect it and use it only as permitted by applicable law and our instructions.

We may also disclose personal data where required by law, to protect our legal rights, or in connection with a business transaction, where permitted by law.

8. International Transfers

Some of our service providers may process personal data outside Malta or the European Economic Area (EEA).

Where personal data is transferred internationally, we will take steps required by applicable data protection law to ensure that appropriate safeguards are in place. These may include an adequacy decision or approved contractual safeguards.

9. How Long We Keep Personal Data

We keep personal data only for as long as reasonably necessary for the purposes described in this Policy, including to meet legal, accounting or reporting requirements.

The retention period depends on the type of information, the reason it was collected and whether we have an ongoing business or legal need to retain it. When personal data is no longer required, we will delete it or securely anonymise it, where appropriate.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions and, where enabled, to understand website usage or support marketing.

Where required by law, we will ask for your consent before placing non-essential cookies or using similar technologies. You can manage your choices through our cookie banner or settings, if available, and through your browser settings.

For further details, please see our Cookie Policy: https://awtoma.mt/cookie-policy/

11. Your Data Protection Rights

Subject to applicable law and certain conditions, you may have the right to:

  • request access to your personal data;

  • request correction of inaccurate or incomplete data;

  • request erasure of your personal data;

  • request restriction of processing;

  • object to certain processing;

  • request a copy of certain personal data in a portable format; and

  • withdraw consent where processing is based on consent.

To exercise your rights, contact us using the details in the Who We Are section. We may need to verify your identity before responding.

You also have the right to lodge a complaint with the relevant supervisory authority. In Malta, this is the Information and Data Protection Commissioner (IDPC). More information is available at https://www.idpc.gov.mt.

12. Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

13. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Those websites operate under their own privacy policies, and we are not responsible for their privacy practices. We encourage you to review their policies before providing personal data.

14. Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children through our website. If you believe a child has provided us with personal data, please contact us so we can take appropriate steps.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date.

16. Contact Us

If you have questions about this Privacy Policy or how we handle personal data, contact:

Awtoma
Email: info@awtoma.mt
Website: https://awtoma.mt/